Welcome to 9 Rang (accessible via https://9rang.in). These Terms and Conditions (“Terms”) govern your use of our website, services, and the purchase of any products (such as ethnic wear, kurtis, and apparel) from our platform.
By accessing, browsing, or placing an order on 9rang.in, you agree to be legally bound by these Terms. Please read them carefully before making any transactions. If you do not agree with any part of these terms, you must discontinue using the website.
1. General Conditions & Eligibility
- The website 9rang.in is operated by 9 Rang, based in Jaipur, Rajasthan, India.
- By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence.
- We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion if fraudulent activity, violation of terms, or system abuse is suspected.
2. Product Authenticity, Images, & Pricing
- Accuracy of Information: We strive to display the colors, fabrics, and designs of our traditional hand-block prints and garments as accurately as possible. However, actual color representation may vary slightly depending on your device’s screen settings.
- Pricing: All prices listed on our website are in Indian Rupees (INR) and are inclusive of relevant taxes (GST) unless stated otherwise.
- Price Changes: Prices for our products are subject to change without prior notice. We reserve the right to modify or discontinue any product or service at any time.
3. Orders and Account Security
- When creating an account or checking out via OTP/Social login on 9rang.in, you agree to provide true, accurate, and current information.
- You are solely responsible for maintaining the confidentiality of your login credentials and web session.
- We reserve the right to limit or cancel quantities purchased per person, per household, or per order. This includes orders placed under the same customer account, same credit card, or shipping address.
4. Payments & Billing Security
- We accept payments via verified online modes, including UPI, Credit/Debit Cards, NetBanking, and authorized digital wallets.
- Online payment processing is securely managed via our partner payment gateway, Razorpay. We do not store your raw credit/debit card numbers or net banking credentials on our servers.
- You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.
5. Shipping and Delivery Policy
- Orders are processed within 1-3 business days from the date of confirmation.
- Estimated delivery timelines vary by location across India but typically range between 2 to 7 business days.
- Any delay caused by logistical challenges, extreme weather conditions, or festive rushes from third-party courier services is outside our direct control, though we will proactively assist in tracking and resolving shipment delivery issues.
6. Returns, Cancellations, and Refunds
Your satisfaction is essential to us. Our refund and cancellation terms are explicitly dictated as follows:
- Cancellations: Customers can request order cancellations before the shipment is dispatched. Once a tracking ID has been generated or the order is handed to the courier partner, it cannot be canceled.
- Returns & Replacements: Returns or exchange requests due to sizing or manufacturing issues must be initiated within 7 days of delivery. The item must be unused, unwashed, and in its original packaging with tags intact.
- Refund Timelines: Once the returned product is successfully received and audited at our warehouse, approved refunds will be credited back via the original payment source through Razorpay within 5 to 7 working days.
7. Intellectual Property Rights
- All content included on this site—such as text, graphics, logos, product design layouts, photography, text descriptions, and custom code modules—is the property of 9 Rang and is protected by Indian copyright and intellectual property laws.
- You may not replicate, modify, distribute, or commercially exploit any material or imagery from this website without explicit written consent from us.
8. Governing Law and Jurisdiction
- These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of India.
- Any disputes arising out of transactions or website usage under these terms shall be subject exclusively to the jurisdiction of the courts located in Jaipur, Rajasthan, India.
9. Changes to Terms and Conditions
- You can review the most current version of the Terms and Conditions at any time on this page.
- We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check our website periodically for changes.
10. Contact Information
Questions or concerns regarding these Terms should be directed to our support desk:
- Business Registered Name: 9 Rang
- Corporate Office Address: Jaipur
- Customer Support Email: support@9rang.in
- Customer Care Contact Number: +91 8302218903
- GSTIN: 08ACPPF9862L1ZS